Supervisor – Coffee Shop (Cambridge Services)

About the role

As a Supervisor at Costa, you will act as the right hand to the Store Manager, leading a team in a busy motorway services coffee shop. You will be responsible for delivering excellent customer service, maintaining brand standards, and driving the profitability of the outlet.

Key responsibilities

• Lead the team to achieve high brand standards and exceptional customer service.
• Maximise profit by driving sales and controlling costs.
• Process stock counts and place orders.
• Partner with the Store Manager to set and achieve team targets.
• Coach and provide feedback to team members, identifying training needs.
• Handle customer feedback promptly and appropriately.
• Support the team with food and beverage preparation.

Required profile

• Previous experience of leading or supervising a team (highly desirable).
• Passion for delivering a memorable customer experience.
• Strong communication skills and confidence in decision‑making.
• Ability to work independently and make reasoned decisions under pressure.

Required skills

What we offer

• Annual salary of £27,700 per annum.
• Annual bonus up to £3,445.
• Up to 60% colleague discount across multiple brands.
• Enhanced benefits including pension, sick pay, maternity/paternity, and life assurance.
• Development opportunities with funded qualifications leading to management progression.