This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Support Analyst – IT End User Support
Berry Bros. & Rudd · London
Job description
About the role
Join the End User Support team at Berry Bros. & Rudd and provide first‑ and second‑line assistance for all office systems and technical infrastructure. You will be the primary point of contact for employees, ensuring smooth operation of the business’s core technology.
Key responsibilities
- Deliver 1st and 2nd line support for all IT systems, including desktops, Office 365, LAN/WAN, Wi‑Fi and AV equipment.
- Log, assign and track incidents and service requests, meeting agreed Service Level Agreements.
- Act as liaison between end users, internal IT teams and external technology partners.
- Coordinate with suppliers to resolve issues and ensure compliance with health and safety legislation.
Required profile
- Previous experience in Microsoft desktop support.
- Experience supporting Office 365 applications.
- Knowledge of LAN/WAN and Wi‑Fi technologies.
- Familiarity with audio‑visual technology support.
- Strong communication skills and ability to work under pressure.
- ITIL Foundation certification is desirable.
Required skills
- Microsoft desktop support
- Office 365
- LAN/WAN
- Wi‑Fi
- Audio‑Visual technologies
What we offer
- Personal Day entitlement
- Private medical cover and health plan
- Life insurance
- Dynamic, historic workplace in central London
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Berry Bros. & Rudd
London