Support Desk Administrator

About the role

We are seeking a Support Desk Administrator to join our team in St Ives. You will act as the central point of contact for clients, engineers and subcontractors, ensuring that quote requests and communications are accurately recorded and processed.

Key responsibilities

• Log all client quote instructions and allocate them to engineers or subcontractors.
• Handle incoming calls and emails promptly, maintaining high service standards.
• Record all communications and arrangements in the internal system and client portals.
• Chase, type up and raise quotes and purchase orders.
• Respond to queries and escalate issues when necessary.

Required profile

• Minimum 1 year of administration experience.
• Strong attention to detail and ability to identify potential risks.
• Comfortable communicating professionally on phone and email.
• Flexible, able to work under pressure and meet tight timescales.
• Organised with good time‑management and multitasking abilities.
• Team‑oriented and able to follow established procedures.

Required skills

What we offer

• Holiday allowance.
• Development and training opportunities.
• Pension enrolment after three months.
• 360 Wellbeing and retail discounts.