Support Services Team Leader – Temporary

About the role

We are partnering with a respected charity and supported housing provider to find a Support Services Team Leader for their Fulham site. This temporary, two‑month position will lead a small team delivering person‑centred support to vulnerable adults, including veterans.

Key responsibilities

• Lead and support a team of Community Support Officers to deliver high‑quality services.
• Oversee support planning, risk assessments and move‑on plans to promote independence.
• Maintain a small caseload, assisting residents with complex or urgent needs.
• Collaborate with housing colleagues to help residents sustain tenancies.
• Build relationships with external partners such as health, social care and voluntary organisations.
• Encourage resident engagement in activities, services and community initiatives.
• Monitor service delivery, outcomes and key performance indicators.
• Ensure compliance with safeguarding, regulatory and organisational standards.
• Support staff development through coaching, supervision and performance management.

Required profile

• Experience in supported housing, homelessness, mental health or a similar environment.
• Proven experience managing or supervising staff teams.
• Strong knowledge of person‑centred support planning and risk assessments.

Required skills