Systems Engineer – L2 Maintenance

About the role

The Systems Engineer will coordinate, support, manage and execute L2 proactive and reactive maintenance activities to ensure services meet SLA performance levels. The position is based in Reading and requires security clearance.

Key responsibilities

• Perform L1 fault management, assurance support and incident management.
• Operate and maintain data and system delivery solutions, supporting 2nd‑level teams to achieve network availability targets.
• Prioritise and investigate alarms, trouble tickets and faults, coordinating with stakeholders during emergencies.
• Participate in internal discussions to improve overall network performance and recommend enhancements.

Required profile

• Degree in Electronics & Telecommunication Engineering or equivalent industry experience.
• 2‑6 years of practical experience in IP/Data/System/ISP/Enterprise environments.
• Strong interpersonal skills with the ability to handle end‑customer issues.
• Proven ability to influence and collaborate with internal and external teams.

Required skills

• Proficient with *nix systems, particularly RedHat Linux.
• Solid understanding of TCP/IP and protocols such as ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP.
• Experience with ISP technologies: DNS, RADIUS, DHCP.
• Knowledge of multi‑vendor server hardware (Oracle, HP, Cisco, NetApp) and hyper‑converged platforms (Dell VxRail, Cisco UCS).
• Virtualisation expertise with VMware ESXi/VSAN and KVM.
• Familiarity with network routing, switching protocols and load balancers.

What we offer

• Outstanding opportunity to use your skills at Ericsson.