Team Leader – Central London County Court

About the role

We are seeking a Team Leader to join HM Courts & Tribunals Service at the Central London County Court. The role involves leading a team that provides administrative support and customer service to service users, the judiciary and management, ensuring the delivery of justice.

Key responsibilities

• Lead, motivate and develop a team to achieve business objectives and high‑quality service.
• Manage performance, attendance and wellbeing of team members.
• Provide excellent administrative support and front‑line customer service to court users and the judiciary.
• Analyse data and service metrics to drive improvements.
• Build and maintain effective relationships with internal and external stakeholders, including judges.
• Handle challenging situations and resolve issues promptly and professionally.

Required profile

• Proven ability to lead and develop staff.
• Strong organisational skills with the capacity to prioritise and allocate work.
• Excellent communication skills and the ability to build trusted relationships.
• Confidence in analysing data to inform decisions.
• Competence in using IT systems and learning new applications.

Required skills

• IT literacy (e.g., standard office software).

What we offer

• Leadership development programme to build confidence and capability.
• Opportunity to contribute to the delivery of justice in a prestigious court setting.