Team Leader

About the role

The Body Shop is looking for an enthusiastic Team Leader to support the Store Management team in delivering retail excellence. You will help drive sales, ensure a memorable customer experience and act as a role model for your colleagues.

Key responsibilities

• Handle customer concerns efficiently and share feedback with Store Management.
• Problem‑solve proactively using available resources.
• Support store layout, visual merchandising and inventory management.
• Communicate effectively and act as a flexible role model for the team.
• Coach Customer Consultants to engage customers with products, campaigns and activism.
• Help build customer loyalty and meet sales and performance targets.
• Identify high‑potential candidates, support training, onboarding and development of team members.

Required profile

• Experience in a customer‑facing role.
• Genuine passion for beauty and the retail industry.
• Strong communication and listening abilities.
• Operational skills and ability to build rapport with customers.
• Positive mindset with a willingness to continuously develop yourself.

Required skills

What we offer

• Opportunity to work for an ethical, cruelty‑free beauty brand.
• Supportive team environment focused on social and environmental impact.
• Potential for career progression within a global retailer.