Team Leader / Supervisor

About the role

As a Team Leader / Supervisor at Costa Coffee, you will develop essential leadership skills while gaining hands‑on experience in a vibrant coffee shop environment. This position is designed as a stepping‑stone toward store management or regional roles, with full support from experienced leaders.

Key responsibilities

• Oversee daily operations of the coffee shop, ensuring high standards of service and product quality.
• Lead, coach, and motivate a team of baristas and support staff.
• Manage shift schedules, stock levels, and cash handling procedures.
• Address customer inquiries and resolve issues promptly.
• Maintain health, safety, and hygiene standards.

Required profile

• Ambitious individuals seeking a clear pathway to store management.
• People‑first attitude with a passion for delivering excellent customer experiences.
• Willingness to learn, grow, and take on real responsibility.

Required skills

What we offer

• Complimentary handcrafted coffee on every shift.
• Employee discounts across all Costa locations.
• Ongoing training and leadership development programmes.
• Opportunities to progress into management roles.
• A supportive, people‑focused work culture.