Team Manager – Food (Worcester Area)

About the role

Join M&S as a Team Manager in Food and lead from the shop floor, shaping the store experience for the next generation of customers. You will set the pace, raise standards and inspire your team to deliver standout style, sharp service and strong commercial results.

Key responsibilities

• Drive a high‑performing food department that trades strongly and looks brilliant.
• Ensure five‑star service, safety, availability and operational excellence on a daily basis.
• Use commercial insight and data to achieve strong results and improve performance.
• Coach, develop and performance‑manage a multiskilled team, providing clear ownership of standards.
• Foster a culture where people feel valued, supported and motivated to grow with M&S.

Required profile

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness with confidence to use data and insight.
• Ability to coach, develop and manage performance with clarity and empathy.
• Comfortable having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Role model for great service, inclusion and M&S behaviours.

Required skills