Team Manager – Luxury Retail Flagship

About the role

Burberry is seeking a Team Manager for its Regent Street flagship store in London. Reporting to the Store Director and working alongside the Assistant Store Director and other Team Managers, you will help drive category performance and deliver an exceptional Burberry experience for customers and colleagues.

Key responsibilities

• Partner closely with the management team and advisors to achieve commercial results and category targets.
• Lead, motivate and supervise the sales team on the shop floor, ensuring consistently elevated customer experiences.
• Drive sales goal attainment through active floor presence and real‑time performance coaching.
• Model Burberry Behaviours and embed brand values into daily ways of working.
• Support talent development by providing regular feedback, coaching and performance conversations.
• Contribute to a positive, inclusive and high‑performing team environment within the flagship store.

Required profile

• Proven experience leading teams in a fast‑paced premium or luxury retail environment.
• Commercially minded with a clear understanding of how to drive category performance and sales outcomes.
• Confident in coaching others in the moment, with a people‑centred and supportive leadership style.
• Passionate about delivering exceptional customer experiences and building long‑term client relationships.
• Collaborative and adaptable, thriving in a varied flagship environment.
• Aligned with Burberry values and motivated by purpose‑led luxury.

Required skills