Team Manager – Luxury Retail

About the role

CHANEL is seeking a proactive Team Manager to lead its Sloane Street boutique. You will be the visible link between the shop floor and senior management, ensuring every client receives an elevated, seamless experience.

Key responsibilities

• Lead and inspire the boutique team, maintaining luxury standards in visual merchandising, wrapping, and replenishment.
• Drive business priorities through client engagement tools such as CHANEL & Moi, CRM, and IFL.
• Provide regular feedback to Assistant Managers and the Boutique Director on sales, merchandising, and operational performance.
• Foster a culture of psychological safety, two‑way communication, and continuous learning.
• Handle difficult scenarios on the floor, celebrate successes, and support the team in delivering the ultimate Chanel experience.

Required profile

• Excellent communication and diplomatic skills to translate senior management directives to the floor.
• Adaptable, curious, and able to flex across different boutique areas.
• Calm, confident, and highly responsible with strong organisational abilities.
• Proven talent for motivating others and a genuine passion for people management.

Required skills

What we offer

• Opportunity to work in a world‑renowned luxury brand.
• Dynamic, ever‑changing environment with daily challenges.
• Supportive team culture focused on growth and excellence.