Team Member – Guest Experience

About the role

As a Team Member you will be the friendly face that welcomes guests, answers their questions and ensures smooth service, especially with digital ordering. You’ll also spot and solve problems quickly, support your colleagues and help raise the standard of service every day.

Key responsibilities

• Greet every guest with energy and a genuine smile, making them feel valued from the moment they walk in.
• Know the menu inside‑out, answer queries, promote promotions and help guests choose the right items.
• Assist guests with kiosks or the mobile app, showing them how to customise and place orders confidently.
• Monitor the dining area, reduce wait times, keep guests informed about order status and ensure a smooth flow.
• Handle complaints calmly, resolve issues where possible and involve the Team Leader or GM when needed.

Required profile

• Excellent communication – friendly, clear and confident with customers and teammates.
• Quick thinker who stays calm under pressure and can resolve issues on the spot.
• Comfortable with digital ordering technology and able to guide guests through it.

What we offer

• Pay rate up to £12.21 per hour.
• Free food and drink while on shift.
• 25 % staff discount on KFC purchases.