Technical Account Manager

About the role

Thistle Seafoods is seeking a Technical Account Manager to join its fast‑paced, inclusive team. The role can be based at either the Boddam or Uddingston site in Scotland and focuses on building strong technical relationships with key customers.

Key responsibilities

• Develop and maintain a technical relationship with the assigned customer’s technical team.
• Provide full technical service that meets customer needs, including preparation and approval of specifications.
• Maintain customer‑specific documentation such as QAS documents and mini‑specifications.
• Coordinate with Commercial and NPD teams to ensure on‑time product launches.
• Onboard new suppliers and ingredients through technical systems.
• Communicate customer technical requirements, standards, and codes of practice internally.
• Review and sign off artwork, attend customer technical visits, and handle complaints after investigation.
• Conduct trend analyses of complaints and support NPD changes.
• Lead regular technical and quality reviews to ensure compliance and continuous improvement.
• Participate in foreign‑body/complaint reduction meetings and internal audits.
• Maintain the Autocoding database and manage the Recipe Professor system.

Required profile

• Strong ability to build and sustain technical relationships with customers.
• Good understanding of the company’s full customer base to support the Commercial Department.
• Attention to detail in documentation, specifications, and compliance.
• Proactive approach to problem solving and continuous improvement.

Required skills