Technical Specialist - Wealth Management Operations

About the role

FNZ is looking for a Technical Specialist (referred to as Technical Lead) to provide technical support to an operations team within one of its Investment Operations Functional Pillars. The role covers day-to-day service of Corporate and Retail clients, technical delivery, regulatory and financial risk, and change management within the team's remit.

Key responsibilities

• Manage the technical development of the team and support short-, medium- and long-term strategies, action plans and targets.
• Support change governance and the Operational Transformation Programme, from delivery through to implementation, in line with FNZ compliance standards.
• Deliver service to corporate clients with accuracy, compliance and adherence to client KPIs, and report to the Sector Lead, Head of Function or Operations Director.
• Manage the error management process, including major errors, escalation, analysis and reporting.
• Oversee risk management (Control Attestation, Risk Event and Breach Reporting), technical controls, client asset and client money handling, and technical compliance with legislation and regulation.
• Provide technical engagement for audits, client visits and other material engagements, and act as Overseer where required.
• Lead the management team, encourage collaboration and ethical decision-making, and ensure mandatory training is completed on time.
• Report to Boards and Committees, take part in governance, corporate service, change and release board meetings, and engage with external stakeholders such as clients, custodians, regulators and NEDs.

Required profile

• Significant technical operations experience in the Wealth Management / Platform industry, from retail client to asset servicing delivery.
• Previous experience in an operations management role and in client services.
• Experience in change management.
• Knowledge of the UK financial services regulatory framework (CASS, COBS, COLL, SYSC), HMRC and tax regulations, and of risk and compliance policies.