Technical Support Trainer

About the role

EFT-Systems is looking for a Technical Support Trainer to join its remote team. You will design, deliver and evaluate technical training programs that enable customers and internal teams to use BYD energy storage solutions effectively.

Key responsibilities

• Develop and continuously improve technical training curricula for diverse audiences.
• Facilitate live and virtual training sessions, ensuring clear knowledge transfer.
• Provide ongoing technical support to customers and internal staff, resolving issues promptly.
• Assess training effectiveness through feedback and performance metrics.
• Maintain up‑to‑date product knowledge and share best practices across the organization.

Required profile

• Proven experience in customer support with a focus on satisfaction.
• Strong background in technical support and troubleshooting.
• Excellent communication and relationship‑building abilities.
• Ability to design and deliver technical training programs to varied audiences.
• High commitment to delivering a quality user experience.
• Familiarity with energy storage or renewable‑energy technologies is a plus.
• Organizational and time‑management skills.
• Bachelor’s degree in Engineering, Technical Education, or a related field preferred.

Required skills