Telemarketer / Sales Representative - Pre-Owned Electronics

About the role

Ingram Micro is looking for a motivated, results-driven Telemarketer / Sales Representative to join its Lifecycle Services team in Norwich. The role supports commercial growth by generating sales opportunities, engaging customers and driving sales through the UK dealer portal. You will make outbound calls to prospects, dormant accounts and existing customers to promote a portfolio of pre-owned consumer electronics such as mobile phones, tablets, laptops, MacBooks, consoles, wearables and accessories.

Key responsibilities

• Support commercial growth through proactive outbound calling, lead generation and customer engagement.
• Promote available UK and US pre-owned technology stock and drive sales through the UK dealer portal.
• Engage with prospects and existing customers, qualify opportunities and support new buyer onboarding.
• Maintain accurate CRM records and work towards agreed activity, conversion and sales targets.
• Deliver a professional customer experience and contribute to sales and gross profit growth.

Required profile

• Previous experience in telemarketing, telesales, sales support, customer service or a similar customer-facing role.
• Confidence in making outbound calls and building rapport with customers.
• Strong communication, listening and questioning skills.
• Comfortable working towards activity, conversion and sales targets.
• Good organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Experience in technology, IT lifecycle services or consumer electronics is advantageous but not essential.

Required skills

• Proficiency in Microsoft Office and CRM systems.
• Experience maintaining accurate CRM records and managing follow-up activity.