Temporary Customer Experience Advisor (Complaints)

About the role

We are seeking a Temporary Customer Experience Advisor (Complaints) to join a respected organisation’s complaints team on an 8‑week assignment. The role is hybrid, with initial office‑based training, and involves handling customer complaints from start to resolution while delivering empathetic service.

Key responsibilities

• Manage customer complaints through to resolution, investigating complex cases and gathering relevant information.
• Communicate clearly, professionally and empathetically throughout the customer journey.
• Liaise with internal departments to resolve issues quickly and effectively.
• Maintain accurate case records using CRM systems and ensure compliance with policies and timescales.
• Escalate high‑risk or sensitive cases as appropriate.
• Identify complaint trends and contribute to continuous service improvement.

Required profile

• Previous experience handling customer complaints.
• Excellent communication and relationship‑building abilities.
• Strong problem‑solving and investigative skills.
• Experience using CRM systems.
• Organisational attention to detail and ability to meet deadlines.
• Proactive attitude with a passion for outstanding customer service.
• Experience in housing, property, public sector or regulated environments is advantageous but not essential.

Required skills

• CRM system usage

What we offer

• £19.00 per hour (£34,767 annual equivalent).
• 36‑hour week: Monday‑Thursday 9:00‑17:15, Friday 9:00‑17:00.
• Immediate start and hybrid working flexibility depending on experience.