Temporary Customer Service Advisor (4‑week contract)

About the role

We are looking for a Temporary Customer Service Advisor to join a 4‑week fixed‑term assignment (with possible extension) supporting customers who are behind on mortgage payments. The role is office‑based in central Bristol and involves handling sensitive phone interactions with empathy and professionalism.

Key responsibilities

• Answer inbound calls and manage customer contacts sensitively.
• Investigate mortgage arrears and review relevant account information.
• Provide clear guidance to help customers understand their financial responsibilities.
• Build rapport with customers in difficult or emotive situations.
• Maintain accurate records of conversations and actions taken.
• Collaborate with the Team Manager and Team Coach to meet service expectations.
• Contribute to the efficient delivery of the short‑term client support assignment.

Required profile

• Empathetic communicator with strong telephone skills.
• Experience in credit control, customer service, or account management.
• Confidence handling sensitive and emotive conversations.
• Organised, reliable and able to work in a fast‑paced environment.
• Preferably background in financial or professional services.

Required skills

What we offer

• £14 per hour (£14/hour) salary.
• Full‑time, 35‑hour week (Monday‑Friday, 9am‑5pm).
• Office‑based role in central Bristol.
• Fixed‑term contract for 4 weeks with potential extension.