Temporary Customer Service Officer – Supported Housing

About the role

This temporary position supports a Supported Housing service in Plymouth. Working in an office‑based environment, you will be the first point of contact for residents, visitors and enquiries, ensuring a high standard of customer service throughout the day.

Key responsibilities

• Act as the initial point of contact for residents, visitors and telephone enquiries.
• Provide reception duties and general administrative support.
• Log, coordinate and follow up on repairs and maintenance requests.
• Maintain accurate records, databases and produce routine reports.
• Assist with rent payment processing and basic financial administration.
• Arrange bookings and support meeting administration.
• Promote safeguarding practices and uphold service standards.

Required profile

• Strong customer service and communication abilities.
• Experience in administration and precise record keeping.
• Confidence using Microsoft Office and other IT systems.
• Ability to work independently and manage competing priorities.
• Understanding of working with vulnerable or complex‑need individuals.

Required skills

• Microsoft Office

What we offer

• Fixed‑term contract running until 31 July 2026.
• 23.75 hours per week, Monday‑Friday 9:00 am–1:15 pm.
• Hourly rate of £14.31, paid through RGB Recruitment.
• Supportive team environment with an enhanced DBS check requirement.