Temporary Customer Service Representative – Bristol

About the role

We are seeking a personable and proactive Temporary Customer Service Representative to join our Bristol team for a two-month assignment. You will be the first point of contact for visa applicants, ensuring a smooth and professional experience throughout their visit.

Key responsibilities

• Greet and assist customers throughout the visa application process.
• Support applicants in completing and checking forms and collect required biometric data and documentation.
• Follow structured administrative and filing procedures.
• Use a computer-based system to manage workflow and record information.
• Handle customer queries and complaints with diplomacy and confidence.

Required profile

• Proven experience in a customer-facing role.
• Ability to remain calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• Valid DBS certificate.

Required skills

What we offer

• £13.50 per hour plus holiday pay accrual.
• 37.5 hours per week on a rota basis (7:30 am‑4:00 pm or 11:30 am‑8:00 pm).
• Immediate start and two-month contract.
• Supportive, hardworking and friendly team environment.