Transport Returns Operative

About the role

As a Transport Returns Operative at AO.com, you will ensure that returning vehicles are inspected for compliance and safety, supporting smooth warehouse operations and driver handovers. You will work on a 4‑on‑4‑off shift pattern, contributing to the efficient end‑of‑day process for our logistics team.

Key responsibilities

• Debrief drivers and inspect returning vehicles for compliance, safety, and any defects.
• Report damages or safety concerns promptly to the relevant teams.
• Communicate daily route updates and operational issues with drivers.
• Assist with loading and unloading vehicles as required.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

Required profile

• Understanding of transport legislation and logistics operations is desirable.
• Ability to respond quickly and effectively to operational challenges.
• Strong verbal and written communication skills.
• Confidence in addressing vehicle‑related concerns with drivers constructively.

Required skills

• Excel

What we offer

• £28,255.50 annual salary
• 24 days holiday
• At least 5% pension contribution
• Healthcare and cashback schemes
• Exclusive staff discount
• Enhanced maternity, paternity and adoption packages
• Two fully paid charity days per year
• Share‑save scheme