Travel Consultant - Folkestone Hybrid

About the role

Saga Group's Travel team is growing and is looking for passionate, customer-focused Travel Consultants to help guests plan and book holidays with Saga Holidays. It is described as more than a traditional contact centre role: every conversation is an opportunity to inspire, guide and build genuine connections with guests, recommending the right travel experiences and delivering excellent service from the first interaction. The start date is Monday 30th November.

Key responsibilities

• Help guests plan and book holidays with Saga Holidays
• Understand what matters most to each guest and recommend suitable travel experiences
• Deliver exceptional service and achieve sales success

Required profile

• Naturally engaging and confident communicator
• Passionate about travel and enjoys speaking with people
• Thrives in a fast-paced, rewarding environment
• Available for the first 3 full weeks after joining (30th November) for learning and development support on systems, products and Saga and its customers

What we offer

• Salary of £26,227.50 per annum plus uncapped commission
• 37.5 hours per week, including 1 day out of 3 Saturdays (9am-5pm)
• Opening hours of 9am-6pm Monday to Friday
• Hybrid working: minimum 3 days a week in the Folkestone office, the rest from home
• A dedicated Contact Centre floor for the Travel business