Travel Operations Executive

About the role

We are seeking a proactive Travel Operations Executive to join our award-winning tour operator in Camden Town, London. In this fast-paced, full-time role you will ensure customers receive exceptional support before, during and after their journeys.

Key responsibilities

• Contact customers before departure with travel updates, flight changes, supplier amendments or operational issues.
• Provide on-trip assistance, resolving problems quickly and professionally.
• Follow up after travel to collect feedback and confirm a positive experience.
• Maintain accurate booking records, customer information and operational notes.
• Liaise with airlines, hotels, transfer providers and other suppliers as needed.
• Handle all customer communications promptly, accurately and courteously.

Required profile

• Genuine enthusiasm for helping customers.
• Strong organisational ability and capacity to manage multiple tasks.
• Calm and professional under pressure, especially during travel disruptions.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with CRM and database systems.

What we offer

• Salary £32,000‑£35,000 per year, dependent on experience.
• Annual performance bonus of 10% of salary.
• Pension contributions.
• Travel allowance and other industry benefits.