Utilities Administrator

About the role

The Utilities Administrator will support the Operations Support team by coordinating work, handling communications with internal and external customers, and managing business and client database systems. This full‑time position is based in Kidlington, South East England.

Key responsibilities

• Provide front‑line telephone service to internal and external customers.
• Liaise with supervisors and subcontract teams to ensure programmes meet client and operational requirements.
• Maintain accurate and timely input of information into works management systems, recording and escalating issues as needed.
• Deliver the highest level of customer service, ensuring consistent customer satisfaction.
• Collate, coordinate and distribute operational job packs.
• Produce daily and weekly reports to meet service level objectives.
• Contribute innovative solutions and embrace change within the team.
• Report safety issues in line with company procedures.

Required profile

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and meet tight deadlines.
• Exceptional attention to detail.

Required skills

• Microsoft Office

What we offer

• Competitive salary based on experience.
• Full benefits package.
• Equal opportunity employer supporting diversity and armed‑forces‑friendly policies.