UX Research Operations Specialist

About the role

We are looking for a UX Research Operations Specialist to build scalable research processes, governance and tooling for a leading UK digital organisation operating in a highly regulated FinTech environment. The role focuses on enabling UX researchers to deliver high-quality insights efficiently and compliantly.

Key responsibilities

• Analyse existing research processes and identify opportunities to improve efficiency and reduce operational friction.
• Design, implement and continuously improve scalable research operations frameworks.
• Support research planning, participant coordination, scheduling and operational readiness.
• Improve collaboration across UX, Product, Engineering, Legal, Compliance and wider business teams.
• Lead continuous improvement initiatives across research operations, governance and team processes.
• Support onboarding of new researchers through clear documentation, guidance and operational best practice.
• Own and optimise the UX research tooling ecosystem, managing licences, user access and onboarding.
• Provide tooling, repository management and operational guidance to researchers.
• Evaluate and introduce new technologies, automation and AI tools that improve research efficiency and scalability.
• Stay informed on emerging UX research operations trends, tooling and best practice.
• Maintain research repositories, documentation and collaboration platforms.

Required profile

• Enjoys solving operational challenges and implementing new processes.
• Committed to continuous improvement within a user-centred environment.
• Experience working with cross-functional teams such as UX, Product, Legal and Compliance.

Required skills