UX Researcher

About the role

Barclays is looking for a UX Researcher to collect and analyse research on customer needs, experiences and interactions, so that its 20 million UK customers receive beautiful, useful and innovative experiences and communications. The role sits within Barclays Insight and Experience Design (BiXD), a multidisciplinary design team of UX Researchers, UX and UI Designers, Copywriters and Design Ops working on pan-bank projects. It is based in Northampton and Manchester.

Key responsibilities

• Deliver end-to-end research programmes that work with Design/UX Research, colleague research, quantitative research and CX tracking.
• Work with Design, Product, Channel, Marketing, Transformation and Technology to turn research findings into every stage of the innovation cycle.
• Develop and test prototypes, mock-ups and value propositions, gathering usability feedback from customers and internal stakeholders.
• Monitor emerging technologies, industry trends, design best practices and economic trends that affect the customer landscape.
• Use data analytics tools to extract insights from market research, customer surveys and feedback sessions.
• Manage all risk in the Insight process, especially data privacy risk, and align with the Chief Controls Office and Data Privacy Compliance.
• Manage research programmes, oversee colleagues' performance and implement departmental goals.

Required profile

• Self-starter who can run research end to end and thrives in a team of researchers.
• Strong collaboration with colleagues, stakeholders and external third parties, building trust and research advocates.
• Ability to partner with other functions and advise on decisions within the area of expertise.
• Leadership expectations: either lead and supervise a team (with the LEAD behaviours) or act as an individual contributor and advisor.

Required skills

• Hands-on experience with qualitative and quantitative research methods, for discovery research and design concept/prototype research.
• Strong analysis and triangulation of insights, combining AI automation with human judgement.
• Valued: strong communication, storytelling and presentation skills; keen eye for detail; research recruitment experience, especially in B2B or hard-to-recruit industries.
• May be assessed on risk and controls, change and transformation, business acumen, strategic thinking and digital and technology skills.