Various Customer & Technical Roles – Horsham

About the role

We are expanding our Horsham office and have several full‑time positions available across our customer‑facing teams. Whether you enjoy speaking with customers on the phone, processing payments, renewing broadband contracts, providing technical assistance or supporting our marketing activities, there is a role for you.

Key responsibilities

• Answer inbound calls and assist customers with their broadband queries.
• Process monthly broadband payments securely over the phone.
• Renew existing broadband contracts and advise customers on suitable packages.
• Diagnose and resolve basic broadband technical issues.
• Provide product recommendations to match customer needs.
• Handle financial details accurately and support internal reporting.
• Contribute to marketing initiatives where relevant.

Required profile

• Comfortable speaking to customers on the phone and using a computer.
• Strong numeracy and attention to detail.
• Ability to follow scripts and company procedures.
• Positive attitude and willingness to learn about broadband services.
• Marketing background is a plus for the related role.

Required skills

What we offer

• Competitive salary with pension scheme.
• 25‑30 days holiday plus bank holidays and birthday off.
• 50 % discount on home broadband after probation, free after two years.
• Employee discounts, referral bonus, and regular social events.
• Health care cover, free parking and eye‑care vouchers.