Weekend Receptionist / Host for Luxury Car Showroom

About the role

Join the Mercedes‑Benz showroom team in Newcastle as a Weekend Host, delivering a warm first impression to every visitor and caller. You will work flexible weekend shifts, ensuring customers receive a personalised and seamless experience.

Key responsibilities

• Greet customers entering the showroom and direct them to the appropriate department.
• Offer refreshments and create a welcoming atmosphere.
• Answer incoming calls, identify caller needs and transfer calls promptly.
• Maintain a tidy reception area and manage visitor flow during Saturday (9 am‑5 pm) and Sunday (10 am‑4 pm) shifts.
• Collaborate with management and dealership teams to enhance the customer journey.

Required profile

• Friendly, cheerful voice with strong telephone etiquette.
• Proactive communicator who can anticipate and respond to customer needs.
• Excellent organisational and preparation skills with a keen eye for detail.
• Initiative‑driven, innovative in creating memorable experiences.

Required skills

What we offer

• 33 days holiday entitlement including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development opportunities and long‑service recognition every 5 years.
• Discounted car schemes, high‑street discounts and gym memberships.
• Cycle‑to‑work scheme and one paid day per year for voluntary/community work.