Workshop Manager – Automotive Service Centre

About the role

Our client, a family‑run independent service centre in Gloucester, is looking for an experienced Workshop Manager to lead a busy automotive workshop. The role involves overseeing a small team of technicians, ensuring efficient workflow and delivering high‑quality customer service.

Key responsibilities

• Manage a team of 3‑4 Vehicle Technicians, planning schedules and allocations.
• Step in on the workshop floor during technician absence or for complex vehicle issues.
• Monitor workflow and keep customers informed on vehicle progress.
• Source and supply parts efficiently.
• Handle administrative duties including returns, credits and MOT administration.
• Cover the service reception desk when a Service Advisor is unavailable.
• Review work orders, estimate costs and price vehicle repairs.
• Perform ad‑hoc tasks to support overall workshop operations.

Required profile

• Proven experience managing a busy automotive workshop, preferably with an MOT centre.
• Residence within a reasonable commuting distance of Staverton.
• High technical ability demonstrated by an IMI/NVQ Level 3 in Light Vehicle Maintenance and Repair, or equivalent practical experience.
• Strong customer‑service orientation with the ability to lead, motivate and develop a team.
• IT literacy and competence in workshop management systems.
• Valid UK driving licence with minimal points.

Required skills

• Light Vehicle Maintenance and Repair (IMI/NVQ Level 3 or equivalent).
• MOT procedures and administration.
• Workshop management software proficiency.

What we offer

• Competitive salary up to £50,000 per year, negotiable based on experience.
• 20 days annual leave plus bank holidays.
• Full in‑house training and development programmes.
• Workplace pension scheme.
• Clear progression opportunities within a recognised industry leader.
• Standard working hours: 08:00‑17:30, Monday‑Friday, with a half‑hour lunch break and two tea breaks.