2nd Line Support Engineer – £32K, Manchester

About the role

Join a fast‑growing brand in Manchester as a 2nd Line Support Engineer. You’ll be part of a small, dynamic IT team supporting dozens of sites across the UK, delivering hands‑on technical assistance and contributing to a variety of projects.

Key responsibilities

• Provide 2nd line support for desktops, laptops, mobile devices, EPOS, printers and other peripherals.
• Diagnose and resolve issues related to Microsoft 365, Windows operating systems and user accounts.
• Maintain and support Active Directory, Azure AD and Group Policy.
• Assist with server administration, patching and system monitoring.
• Support telephony and communications systems and liaise with third‑party vendors.
• Manage support tickets within agreed SLAs and document fixes and procedures.
• Escalate major incidents appropriately.

Required profile

• Proven experience in 1st or 2nd line IT support.
• Strong communication skills for interacting with non‑technical stakeholders.
• Can‑do attitude with a genuine willingness to learn.

Required skills

• Windows operating system support
• Microsoft 365 administration
• Active Directory and Azure AD management
• Group Policy configuration
• Server administration, patching and monitoring
• Hardware troubleshooting (EPOS, printers, peripherals)
• Telephony and communications system support

What we offer

• Salary up to £32,000 per year
• Company bonus scheme
• Full funding for training and professional qualifications
• Generous staff discount across venues
• Company trips abroad and other employee benefits