Account Manager – Commerce (E‑commerce Solutions)

About the role

THG Ingenuity is seeking an Account Manager to lead its Commerce portfolio. You will act as the strategic liaison between globally recognised brands and THG’s end‑to‑end digital commerce platform, driving performance and commercial growth.

Key responsibilities

• Own a portfolio of Commerce client relationships, ensuring alignment on partnership goals and proactive communication.
• Identify and pursue organic growth opportunities, managing account expansions, renewals and long‑term partnership development.
• Track and report on key performance indicators, delivering insight‑led reports that demonstrate value and support strategic decisions.
• Manage senior‑level escalations and change requests, ensuring transparent resolution and proper documentation.
• Maintain commercial awareness of revenue, cost drivers and margin, escalating risks or opportunities as needed.
• Leverage e‑commerce data (trading performance, customer behaviour, conversion metrics) to provide strategic recommendations.
• Collaborate cross‑functionally with technology, digital, trading and finance teams to deliver best‑in‑class solutions.

Required profile

• Proven experience in account management or client services within e‑commerce, digital or related environments.
• Strong stakeholder management and relationship‑building capabilities.
• Confident communicator able to lead client conversations and internal alignment.

Required skills

What we offer

• Opportunity to work with world‑class brands such as Coca‑Cola, Nestlé, Procter & Gamble.
• Dynamic, high‑growth environment at the intersection of technology, digital and client services.
• Potential for professional development and career progression within a global digital commerce ecosystem.