Administration Assistant – Renal Transplant Team

About the role

We are seeking a motivated Administration Assistant to join our Renal Transplant team. The successful candidate will provide essential administrative support to ensure the smooth operation of transplant assessment and live donor clinics, contributing to an excellent patient experience.

Key responsibilities

• Answer telephone calls promptly and manage queries in line with established procedures.
• Provide administrative assistance to the transplant coordinator and live donor nursing teams.
• Support the scheduling and capacity management of transplant assessment and live donor clinics.
• Escalate any operational issues according to Standard Operating Procedures (SOPs).
• Maintain accurate records and documentation related to clinic activities.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to adapt quickly in a fast‑moving clinical environment.
• Commitment to delivering high‑quality patient care and supporting clinical teams.

Required skills

• Proficiency in standard office software (e.g., word processing, spreadsheets, email).
• Experience with administrative processes in a healthcare setting is desirable.

What we offer

• Opportunities for personal and professional development within a large NHS Trust.
• Access to digital technologies that support efficient working.
• A collaborative, inclusive culture that values wellbeing and career progression.