Agent Development Manager

About the role

As part of Decagon’s Agent Development Team, you will build and scale the function that develops world‑class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long‑term customer success.

Key responsibilities

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Partner closely with customer teams and work cross‑functionally with Sales, Product, and Engineering to translate needs into successful builds.
• Guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
• Design and own the agent development playbook, creating frameworks, processes, and standards for repeatable, scalable builds.

Required profile

• 4+ years in customer‑facing technical roles such as implementations, solutions consulting, or in consulting, finance, product, or project management.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with experience building scalable processes or playbooks.
• Clear communicator able to work with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast‑paced environment.
• Low ego and team‑first mindset.

Required skills

• SaaS platforms
• APIs
• Zendesk
• Salesforce
• AI tools

What we offer

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family‑building benefits through Carrot
• Monthly stipend to support wellness, lifestyle, and work‑life balance
• Daily lunches and snacks in the office
• Take‑what‑you‑need vacation policy (UK employees receive 25 days of statutory leave)