Business Support Administrator – Medical Consultants

About the role

This permanent, part‑time position provides confidential medical secretarial support to the Mental Health, Alcohol, Drugs & Learning Disability Service in East Ayrshire. Working from the North West Area Centre in Kilmarnock, you will assist NHS Mental Health Teams with a range of administrative tasks.

Key responsibilities

• Deliver comprehensive secretarial services for medical consultants, ensuring confidentiality and accuracy.
• Manage correspondence, schedule appointments, and maintain patient records in line with NHS policies.
• Handle non‑routine issues, develop alternative procedures, and support problem‑solving initiatives.
• Prioritise workload to meet challenging timescales and adapt to last‑minute demands.
• Collaborate with team members while working independently and using your own initiative.

Required profile

• HND in Business Administration or equivalent demonstrable experience.
• Knowledge of specialist medical, legal, and NHS functional terminology.
• Understanding of NHS organisational policies, procedures, and networks (experience in an NHS environment is desirable).
• Excellent communication and interpersonal skills.
• Ability to work unsupervised, organise tasks, and meet deadlines.

Required skills

• Proficiency with Microsoft Office packages.

What we offer

• Permanent part‑time contract (18 hours per week) with a set weekly schedule.
• Opportunity to work within a caring, safe, and respectful NHS environment.
• Professional development within the NHS Scotland framework.