Commercial Account Handler – Birmingham

About the role

We are looking for an experienced Commercial Account Handler to join our growing independent insurance brokerage in Birmingham. You will work within a collaborative broking environment, supporting a varied commercial client base and partnering closely with Account Executives, senior leaders and insurer partners.

Key responsibilities

• Build trusted relationships with commercial clients, providing responsive day‑to‑day support.
• Take ownership of renewals, MTAs and policy documentation to keep clients protected without delay.
• Negotiate open‑market placements with insurers, using technical knowledge to secure appropriate terms.
• Support Account Executives on larger, more complex cases, gaining exposure to higher‑value clients.
• Contribute to a team‑led service model, collaborating with handlers, executives, claims and senior leadership.
• Identify client needs early and proactively address service issues to maintain strong retention.

Required profile

• Proven experience in commercial insurance account handling.
• Confidence handling combined and mid‑market/corporate commercial risks.
• Experience with open‑market broking and insurer negotiation.
• Comfort working with clients whose premium spend sits around the mid‑market level.
• Strong communication skills with a client‑first approach and the confidence to question and challenge.
• Team‑focused mindset and genuine interest in progression and long‑term growth.

What we offer

• Bonus scheme
• Strong pension contribution
• Private medical cover
• Disability insurance scheme (DIS)
• Generous holiday allowance