Contact Center Representative II – Inbound Easyline Banking

About the role

Join TD Bank’s London Contact Centre as a Contact Center Representative II, providing inbound support for Easyline Everyday Banking customers. You will be the voice of TD, delivering personalized assistance and trusted advice across a range of banking products and services.

Key responsibilities

• Handle inbound customer calls, addressing account inquiries and product questions.
• Resolve issues at the first point of contact with empathy and accuracy.
• Recommend appropriate TD products or services to meet customer needs.
• Consistently meet performance objectives, including customer experience metrics.
• Maintain flexibility to work business hours Monday‑Sunday, 6 am‑12 am, with various start times.

Required profile

• Strong passion for delivering exceptional customer service.
• Excellent communication and listening skills.
• Ability to work flexible schedules, including evenings and weekends.
• Commitment to completing 14 weeks of paid, in‑person training.

Required skills

What we offer

• Competitive salary range of $45,700–$61,000 CAD per year.
• Full‑time schedule (37.5 hours/week) after training.
• Paid 14‑week training program with on‑site instruction.
• Opportunities for growth and skill development within TD’s Personal & Commercial Banking division.