Contact Centre Team Leader

About the role

LRG, an award‑winning national property company, is seeking a motivated Contact Centre Team Leader to oversee a team of 6‑12 agents at its Exchange Quay office in Manchester. You will be responsible for driving performance, maintaining quality standards and ensuring a seamless customer experience.

Key responsibilities

• Lead, coach and develop a team of 6‑12 contact centre agents.
• Monitor and achieve core KPIs and quality assessment targets.
• Provide regular feedback, training and performance reports.
• Ensure compliance with company policies and procedures.
• Identify improvement opportunities and implement changes.
• Collaborate with other departments to keep the contact centre operating smoothly.
• Handle sales leads promptly and professionally.

Required profile

• Previous experience in a similar team‑leader or supervisory role within a contact centre.
• Excellent communication and interpersonal abilities.
• Strong leadership and the capacity to motivate a team under pressure.
• Good problem‑solving skills and a results‑driven mindset.
• Knowledge of contact‑centre operations and best practices.

Required skills

What we offer

• Competitive base salary with an OTE of £35,000 plus uncapped commission.
• Quarterly and yearly performance awards.
• Market‑leading training and continuous professional development.
• Supportive, collaborative team environment.
• Generous holiday entitlement, increasing with service.
• Salary‑sacrifice pension scheme.
• Equal‑opportunity employer encouraging diverse candidates.