Customer Service Coordinator – Audiology

About the role

The Audiology Customer Service Coordinator is the first point of contact for patients seeking hearing care. You will triage calls, schedule appointments and ensure a smooth flow of patients through the audiology service, supporting both clinical and retail teams.

Key responsibilities

• Schedule appointments and manage referrals in line with audiology service guidelines.
• Maintain efficient diaries to meet weekly and monthly KPIs.
• Provide accurate information on audiology services, hearing aid support and follow‑up care.
• Record interactions in patient management systems and ensure data protection compliance.
• Collaborate with audiologists and optical teams to optimise patient flow.

Required profile

• Strong communication and active listening skills.
• Ability to prioritise and manage multiple tasks under pressure.
• Calm handling of upset or frustrated patients.
• Self‑motivated, able to plan work independently and meet deadlines.
• Experience in a fast‑paced retail or customer‑service environment.

Required skills

• Proficiency with call centre systems.
• Microsoft Office applications.

What we offer

• Salary up to £12.91 per hour plus performance‑related bonus.
• 40‑hour work week.
• Specsavers Perks discounted benefits scheme.
• 28 days holiday plus an extra day for your birthday.
• WeCare confidential employee helpline.
• Discounted hearing and eye‑care benefits.
• Enhanced family‑leave pay.