Customer Service Expert – Government Support (Manchester)

About the role

Join Teleperformance’s new Manchester City Centre office to support a government‑funded campaign that helps people navigate benefit payments and employment status. This full‑time, on‑site position offers the chance to make a tangible difference in the lives of customers facing cost‑of‑living pressures.

Key responsibilities

• Answer inbound telephone calls from customers seeking information on employment status, Universal Credit, benefit payments and related queries.
• Provide accurate guidance in line with government guidelines and update customer records as needed.
• Handle general claims, payment enquiries, changes of circumstances, and appointment‑related questions.
• Maintain a professional, empathetic tone while meeting service level targets.

Required profile

• Kind, compassionate and customer‑focused attitude.
• Ability to work Monday‑Friday within shift windows between 8:00 am and 6:15 pm.
• Strong verbal communication skills and a willingness to learn.
• Commitment to a 10‑day training programme and ongoing performance standards.

Required skills

What we offer

• Competitive annual salary of £24,784.50.
• Comprehensive training and clear progression pathways.
• Dynamic team environment in a brand‑new office.
• Full‑time contract with 37.5 hours per week.