Front of House – Community Hospitality

About the role

Be the Heart of a Thriving Community. Join our front of house team and become the welcoming face that brightens residents' days at our beautiful Leatherhead community. This role is about creating genuine connections and making a real difference to people's lives every single day.

Key responsibilities

• Creating a warm, welcoming environment for residents and visitors
• Supporting residents with day‑to‑day requests and activities
• Assisting in planning and running community events and social activities
• Serving food, hot drinks, and bar service with a smile
• Looking after communal areas and keeping them inviting
• Handling phone calls and enquiries in a friendly, professional way
• Working as part of a supportive, close‑knit team

Required profile

• Warm, friendly, and approachable
• Passionate about making a difference to older people's lives
• Great at communication and enjoys working with others
• Self‑motivated with a positive, can‑do attitude
• Happy to pitch in wherever needed to keep things running smoothly
• Experience in hospitality, customer service, or front of house is helpful, but attitude and people skills are most important

What we offer

• Make a difference every day – your work helps create a happy, thriving community
• Enjoy great perks – competitive pay, healthcare cashback scheme, electric car scheme, and complimentary lunch cooked by professional chefs
• Grow with us – we are committed to supporting your career and personal development
• Be part of a caring team where everyone is respected, included, and valued
• Feel proud – Birchgrove is a leader in senior‑living with a reputation for quality, warmth, and community