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This job expired on 01/10/2026. It no longer accepts applications.
Housing Landlord Complaints Investigator
rated traders ltd · London
Job description
About the role
The Housing Landlord Complaints Investigator will deliver a comprehensive, positive, and effective complaint handling service for residents dealing with Stage 2 housing management and assets issues. The role involves close liaison with the Housing Ombudsman Service and providing insight to senior management to drive continuous improvement.
Key responsibilities
- Handle and resolve resident complaints in line with agreed procedures, standards and timescales, ensuring high‑quality, detailed responses.
- Lead relationship management and liaison with the Housing Ombudsman Service.
- Provide analytical insight to senior management and service leads to support continuous improvement initiatives.
Required profile
- Proven investigative experience within local authorities, public sector organisations or regulatory bodies.
- Strong ability to research, analyse and resolve complex housing, legal and regulatory issues.
- Excellent written communication skills, capable of drafting formal complaint responses in plain English.
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rated traders ltd
London
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