Key Account Manager, creative product business

About the role

Up to £55,000 DOE London. An award‑winning creative products business is looking for a driven and motivated Key Account Manager to join their team to manage a selection of their key trade accounts. The ideal candidate has account‑management experience and a background working with consumer products.

Key responsibilities

• Deliver timely and tailored communication to customers, addressing their specific needs
• Acquire comprehensive product knowledge to promptly address customer inquiries
• Ensure products for assigned accounts adhere to customer needs and regulatory standards by thoroughly assessing requirements and coordinating with internal Quality Assurance specialists
• Monitor each customer order from inception to delivery and invoicing, ensuring clarity on responsibilities, requirements, and deadlines within internal teams
• Collaborate with Sales Coordinators to promptly and accurately complete customer‑specific documentation
• Provide accurate quotations and ensure order documentation precision
• Organise daily tasks to meet customer needs and swiftly address urgent queries
• Proactively manage internal and external deadlines, utilising available software support
• Align customer strategy and share key dates with the Key Account Manager
• Ensure product samples meet company standards before dispatch
• Identify customer requests requiring escalation to the Key Account Manager

Required profile

• Experience in a similar B2B Account Management position working with leading retailers
• A background working on private label / made‑to‑order product ranges (a benefit)
• An excellent communicator with a natural ability to form good working relationships, both with internal teams and external partners
• A customer‑centric approach and desire to provide outstanding customer experience within a B2B setting
• A natural problem solver, quick learner with fantastic attention to detail
• Ability to manage multiple projects and workflows at once while managing conflicting priorities
• Proactive, logical thinker and a great team player