Learning & Education Administrator

About the role

The Learning & Education Administrator will join the Learning and Education Support Team at NHS Greater Glasgow and Clyde, based in the Administration Building of Gartnavel Royal Hospital. The role provides help‑desk and administrative support for a range of learning systems, programmes and workforce development initiatives.

Key responsibilities

• Operate the department helpdesk, handling email, telephone and online enquiries about eESS OLM, LearnPro, Turas Appraisal and other learning services.
• Log enquiries, record responses and maintain a knowledge base of solutions.
• Create and set up new courses on eESS OLM, including venue booking, catering arrangements and advertising.
• Administer eESS OLM system – add venues, resources, courses, offerings and classes.
• Provision user accounts and manage role‑based access for LearnPro and Turas Appraisal.
• Test system changes after developments and ensure smooth operation.
• Organise and administer Employability/Work Experience programmes, including placement sourcing, database maintenance and processing of application forms.
• Support the Staff Bursary Scheme by processing applications and related documentation.

Required profile

• SVQ Level 3 in Business Administration or equivalent qualification/experience (SCQF Level 6).
• ECDL or equivalent certification.
• Good knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Required skills

• Proficiency with Microsoft Office suite.
• Experience using e‑learning platforms such as eESS OLM, LearnPro and Turas Appraisal.
• System administration and user provisioning skills.
• Ability to manage course creation, venue booking and programme administration.