Liaison Administrator – Customer‑focused Support Role

About the role

This position supports an independent regulatory organisation in Manchester, delivering high‑quality customer service for enquiries, complaints and correspondence. You will work within a fast‑paced team, ensuring accurate communication and compliance with data protection standards.

Key responsibilities

• Draft enquiry closure letters to a high standard.
• Maintain and update electronic case management systems promptly.
• Respond to telephone enquiries from the public, professional bodies and colleagues, escalating complex cases when needed.
• Liaise with internal and external parties to clarify decision outcomes.
• Identify cases suitable for follow‑up actions and arrange transcriptions for reasonable adjustments.

Required profile

• Excellent verbal and written communication, adaptable to different audiences.
• Strong attention to detail and ability to produce professional correspondence.
• Professional, empathetic and resilient when handling sensitive situations.
• Previous experience in a regulatory, complaints‑handling or public sector environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working pattern after the first week (one day in the office).
• Competitive hourly rate of £13.47.
• Ongoing temporary contract, 35‑hour week.
• Supportive and inclusive environment.
• Opportunities for professional development and continuous learning.