Maintenance & Contracts Coordinator

About the role

The Maintenance & Contracts Coordinator will join a specialist engineering services business, supporting customers and ensuring field service engineers are scheduled efficiently. You will act as the central point of contact for contract administration, job scheduling and customer communication.

Key responsibilities

• Provide general administration support for the Office Contracts team.
• Build and develop relationships with customers via phone and email.
• Process and check purchase orders received from customers.
• Maintain an up‑to‑date schedule of maintenance contracts.
• Book reactive and planned works, ensuring timely visits.
• Manage the calendar for field service engineers.
• Collate and review engineer job reports, preparing quotes where required.
• Enter site information into risk‑assessment templates and compile monthly reporting.
• Handle telephone enquiries, email correspondence, filing and other office duties.

Required profile

• Excellent customer service and communication skills.
• Strong organisational ability with high attention to detail.
• Capable of working under pressure, balancing workload and meeting deadlines.
• Proactive, flexible and able to work both independently and as part of a team.

Required skills

• Outlook
• MS Word
• MS Excel
• Office 365
• Teams

What we offer

• Competitive salary (£30,000‑£32,500 per year).
• Company pension scheme.
• Generous annual leave entitlement.
• Paid day off for your birthday.
• Supportive team environment.
• Full training and ongoing development.