Operations Officer – Support Youth Programs in Bristol

About the role

We are seeking a highly organised relationship‑builder to support young people in achieving their potential through the Duke of Edinburgh's Award. This fixed‑term, field‑based position will involve managing a portfolio of Licensed Organisations across Bristol and surrounding areas, with a mix of remote and on‑site work.

Key responsibilities

• Build and maintain positive relationships with Licensed Organisations, providing ongoing support and guidance.
• Deliver induction, training and development opportunities for DofE staff and volunteers.
• Develop and implement action plans with partners to achieve short and long‑term objectives.
• Monitor performance, participation and targets using DofE management systems and reporting tools.
• Conduct regular online and face‑to‑face meetings with Licensed Organisations.
• Support licence reviews and contribute to licensing new organisations.
• Increase participation among young people from marginalised and under‑represented groups.
• Assist with grant applications, project monitoring and reporting requirements.
• Support national DofE events, including occasional overnight stays and weekend work.
• Collaborate with colleagues across the UK on projects and working groups.

Required profile

• Excellent relationship‑building skills with a wide range of stakeholders.
• Strong communication, influencing and presentation abilities, both online and in person.
• Ability to work independently and as part of a team.
• Outstanding organisational and administrative skills, managing competing priorities.
• Excellent written communication, proofreading and editing.
• Solution‑focused approach with confidence to challenge poor practice.
• Ability to analyse data, identify trends and take appropriate action.
• Full UK driving licence, access to a vehicle and willingness to travel regularly.
• Residence within or close to the portfolio area.

What we offer

• Generous pension contribution and employee assistance programme.
• Healthcare cash plan, volunteer leave and 25 days holiday plus Bank Holidays.
• Additional 3 days paid leave between Christmas and New Year, and option to buy extra annual leave.
• Benefits discount website, death in service benefit (4× salary), incapacity benefit and generous family and sick leave.
• Geographical allowance up to £4,000 per annum for staff living within 30 miles of central London.