Passenger Ambassador – Heathrow Airport (Part‑time, 24 hrs/week)

About the role

Join Acosta Europe as a Passenger Ambassador at Heathrow Airport, working 24 hours per week on a flexible shift basis. You will help create memorable passenger experiences by supporting shoppers, promoting offers, and driving sales across the terminal.

Key responsibilities

• Build strong working relationships with all retail stores in the terminal.
• Engage passengers after security to maximise sales opportunities.
• Stay up‑to‑date with brand information, promotions and key sales messages.
• Assist travellers with shopping queries and guide them to retailers.
• Ensure promotional materials and point‑of‑sale displays are visible and current.
• Report sales successes, key interactions and insights to the line manager.
• Complete shift reports accurately via Global Connect.
• Monitor performance against daily and weekly KPIs.

Required profile

• Excellent verbal and written communication skills in English.
• Confident interacting with passengers and influencing buying decisions.
• Strong organisational skills and attention to detail.
• IT‑literate with proficiency in PowerPoint, Word and Excel.
• Commercial awareness and a proactive mindset.
• Ability to problem‑solve and make decisions in real time.
• Professional, positive and customer‑centric attitude.
• Fully flexible to work shifts between 05:00 am and 22:00 pm, Monday to Sunday, and comply with Heathrow airside pass rules.

Required skills

• PowerPoint
• Word
• Excel

What we offer

• £2.50 daily contribution towards lunch at the staff canteen.
• 10 % staff discount at airport restaurants and selected retail stores.
• Comprehensive healthcare including Medicare, life insurance and an Employee Assistance Program.
• Generous pension plan with growing contributions.
• 20 days paid holiday plus bank holidays and an extra day off on your birthday.
• Paid volunteering day to support community projects.
• Access to Acosta University and internal promotion programmes for career development.
• State‑of‑the‑art technology and tools to support your success.