Pension Administration Manager – Hybrid (Leeds)

About the role

The Pension Administration Manager will lead multi‑team pension administration operations on a hybrid basis in Leeds. You will ensure excellent service, strong governance and a smooth customer experience for occupational pension schemes.

Key responsibilities

• Oversee end‑to‑end scheme administration including CDC, Superfund and annual events.
• Manage complex casework, service level agreements, key performance indicators and complaints.
• Run daily contact‑centre operations across all channels.
• Analyse performance data and drive service improvements.
• Lead and develop Team Leaders and wider administration teams.
• Act as the primary contact for trustees, employers and advisers.
• Ensure compliance, audit readiness and robust processes.
• Support system improvements and workflow optimisation.

Required profile

• Strong experience in occupational pensions administration.
• Knowledge of defined benefit (DB) and defined contribution (DC) schemes.
• Proven leadership of multi‑level teams.
• Contact‑centre management experience.
• Confident communicator with stakeholders.
• Data‑driven, organised and commercially aware.

Required skills