Point of Sale Technician

About the role

The Point of Sale Technician will join Wesleyan’s Advice and Operations function, providing specialist technical support for the company’s Point of Sale and Customer Relationship Management (CRM) systems. You will act as the first line of assistance for advisers and internal teams, ensuring a smooth customer experience across the financial advice process.

Key responsibilities

• Serve as the primary contact for advisers and internal teams for POS and CRM system queries.
• Investigate, diagnose and resolve technical and process‑related issues in collaboration with technology and business teams.
• Monitor incidents, service requests and system performance, identifying recurring problems.
• Build strong relationships with stakeholders to support system enhancements and change initiatives.
• Provide training, onboarding and ongoing support to maximise system utilisation.
• Produce and maintain client illustrations, business reports and operational data for decision‑making.
• Contribute subject‑matter expertise to business transformation projects and system upgrades.

Required profile

• Proven experience providing technical support for Point of Sale and CRM systems.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for interacting with advisers and cross‑functional teams.
• Ability to manage incidents and service requests efficiently.

Required skills

• Point of Sale system support
• Customer Relationship Management (CRM) tool support
• System troubleshooting and incident management

What we offer

• 12‑month fixed‑term contract (35 hours per week)
• Hybrid working model – typically two days per week in the Birmingham office
• Salary of £27,440 per year
• Opportunity to work in a collaborative, innovative culture focused on financial futures