Problem Manager (Contract, Remote)
Hays Specialist Recruitment Limited · London
Job description
About the role
The Problem Manager will identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root‑cause analysis and corrective actions. This is a 4‑to‑6‑month contract position, remote, requiring active SC clearance.
Key responsibilities
- Own the Problem Management process and governance.
- Lead Root Cause Analysis (RCA) investigations.
- Coordinate technical teams to identify underlying causes.
- Create and manage Problem Records.
- Identify Known Errors and Workarounds.
- Track corrective and preventative actions through to completion.
- Monitor incident trends and recurring service issues.
- Drive continual service improvement initiatives.
- Ensure lessons learned are captured and shared.
- Provide RCA reports to customers, leadership, and service teams.
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Published 6 days ago
Expires 13 hours from now
17 views · 0 interested
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Hays Specialist Recruitment Limited
London
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